Tenants & Rental Agreements

Learn the best ways to find, interview and keep those "golden tenants" while filling all legal requirements.


Nicole Call

Nicole Call is an experienced attorney and real estate investor who loves to share her knowledge. She has worked on hundreds of contract cases throughout her legal career and bought her first rental in her early 20s. She has also helped Utah to develop an historic $100 Million public-private partnership called Falcon Hill. She is always excited to share with you the best practices on contracts, tenant selection and using the law for your investing success.


Don’t let a lack of knowledge get you into “Hot Water” when you are interviewing and finding tenants for your investment properties. In this course, Nicole provides the information, documents and examples you need to confidently interview and negotiate rental agreement for your properties. She lays out the entire tenant placement process, from legal requirements and renter qualifications to interviewing and marketing your rentals. Learn how to successfully comply with Fair Housing and Discrimination laws, especially regarding how you market your property and interview prospective tenants. Know what you can (and cannot) say to market your property. She also covers the details you need to know to accept and verify rental applications that protect you and your real estate investment. She provides the very documents and checklists you need to keep the process as smooth and compliant as possible. Nicole walks you through several real tenant / owner scenarios to cement your new understanding and help you conduct real interviews that create win-win situations for everyone involved. She closes with a vital section on documentation and record-keeping, guiding you along the path to secure and passive income from your real estate investments.

  • 1


    Take this Pre-Assessment to determine how much you already know about this class.

  • 2

    Instructor Introduction and Expectations

    Nicole Call is a talented and experienced attorney and employee of Renatus but, in this course, she offers knowledge to the Renatus community as an independent contractor.

  • 3

    Class Rules and Layout

    Nicole dives into the objectives of the class and the steps of the Landlord Process.

  • Show all 36 segments

    • 4

      Fair Housing and Housing Discrimination

      What are the protected categories and why does it matter that they are protected? Know what is legally protected in your state.

    • 5

      Safe Harbor Exceptions and Safe Ways to Avoid Discrimination

      Learn the top 6 ways to avoid discrimination claims against you as a landlord, from knowing and following laws to consistency in screening application and verification.

    • 6

      The Fairness Equation and Tenant Qualifications

      Discover when to use the same screening process and qualifications and when it is appropriate to adjust your process in a particular area.

    • 7

      Tenant Qualifications Part 2

      Learn the maximum income you can require of a tenant and what information you can ask about prospective tenants.

    • 8

      Tenant Qualifications Part 3

      Know what criminal records you can ask about and how to verify that information. Nicole also covers why she requires all adults living in the property to sign the lease.

    • 9

      Tenant Qualifications Question and Answer

      Questions from the audience lead to a discussion of possible exceptions to the general guidelines for tenant qualifications.

    • 10

      Objective Qualifications for Decision Making

      Nicole discusses how to verify applicant qualification information without getting tangled up in data protection laws.

    • 11

      Application Exercise And Best Practices in Marketing

      Why is it so important to advertise in multiple locations? Our instructor provides the answer in this segment as she begins the Marketing section of the course.

    • 12

      The Discrimination Test and Marketing

      Learn the one question you can ask yourself to analyze your marketing and whether or not it is discriminatory to anyone.

    • 13

      How to Get the Word Out: Dos and Don'ts

      What channels should be used to market and what are the topics you should be avoiding in your ads?

    • 14

      Discrimination by State and Occupancy

      In addition to answering specific questions, Nicole discusses the process of finding your own answers to questions on discrimination and marketing.

    • 15

      Section 8 and Illegal Marketing

      The topic of marketing continues, with our instructor analyzing specific ads and providing a list of acceptable and non-acceptable wording.

    • 16

      Application and Screening Exercise

      Nicole demonstrates how to legally use the qualifications for your property during a phone call scenario.

    • 17

      Screening Exercise Question and Answer

      Questions from the audience bring up various concerns about the screening process, which are addressed by the instructor.

    • 18

      Skit Disclaimer and First Scenario

      A role-played scenario is used to incite discussion and review of appropriate questions and behavior when meeting a potential tenant.

    • 19

      A Second Look at The Scenario With Feedback

      A revised version of the first scenario is followed by more questions from the audience and clarification by the instructor.

    • 20

      Scenario 2

      This second scenario sparks a discussion of gender discrimination and professional behavior.

    • 21

      Scenario 2, Continued

      A revised version of the second scenario inspires Nicole to discuss how to answer questions you didn't expect and may not have prepared for.

    • 22

      Scenario 3

      Religious discrimination and marital status are introduced during this third scenario.

    • 23

      Audience Member as Landlord and Scenario 4

      More enacted scenarios highlight different biases and Nicole discusses more landlord best practices.

    • 24

      Scenario 4, Continued

      Audience members demonstrate what they have learned and how to professionally screen prospective tenants.

    • 25

      Scenario 5

      What is a reasonable accommodation for a disabled person? Learn how much you, as a landlord, are responsible to change for them.

    • 26

      Scenario 6

      Discrimination against sexual orientation and handling discrimination from third parties are part of the discussion in this segment.

    • 27

      The Rental Application

      Nicole walks the class through each element of the rental application and which answers may be red flags.

    • 28

      The Rental Application, Continued

      The remainder of the rental application is explored, identifying required information and options the landlord has in creating their own application.

    • 29

      Best Practices to Verify Information

      In addition to providing a verification checklist, Nicole demonstrates how to verify information with a previous landlord and answers questions from the live audience.

    • 30

      Best Practices to Verify Information, Continued

      Another role-played phone call clarifies the best ways and different options in verifying employment information.

    • 31

      Verification Question and Answer

      Questions from the live audience bring up the best way to inform applicants that they do not qualify for your property.

    • 32

      Tenant Qualifications Recap And Residential Lease Agreements

      After closing up discussion about qualifications and verifying information, Nicole begins an exploration of a residential lease agreement.

    • 33

      Residential Lease Agreement, Continued

      Learn the reasoning behind the clauses included in the agreement and how to decide what fits your needs as a landlord.

    • 34

      Tenants' Applications

      This segment covers the connection of the application to your final lease agreement and more clauses in the rental agreement.

    • 35

      The conclusion of the rental agreement and record keeping

      Nicole finished up her coverage of the all-important lease agreement and stresses the importance of record keeping as a landlord.

    • 36


      Take this Post-Assessment to determine if you need to watch the course again.

  • 36


    Take this Post-Assessment to determine if you need to watch the course again.